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ITIL Foundation (Version 5) develops a practical understanding of modern digital product and service management. Participants learn the ITIL Value System, guiding...
ITIL Foundation (Version 5) develops a practical understanding of modern digital product and service management. Participants learn the ITIL Value System, guiding principles, four dimensions, value-chain activities, management practices, experience, strategy, transformation, and responsible AI concepts. The course uses realistic organisational scenarios to show how business, technology, operations, suppliers, and customers work together to create and sustain measurable value.
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Learning Objectives
Prerequisites
Target Audience
Methodology
This programme will be conducted through interactive lectures, facilitator demonstrations, guided discussions, value-stream or practice-mapping exercises, scenario analysis, group activities, knowledge checks, and exam-oriented review. Activities are adapted to the selected ITIL module and connect the official guidance with realistic organisational situations.
Course Outline
Training Enquiry
Use this form to confirm availability, request pricing clarification, or discuss a private cohort for your organisation.
Assessment
This course has a public price listed in the catalogue. Use the enquiry form below to confirm the next available intake or arrange a corporate session.
